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Fees and insurance

Payment for all treatment is expected at the time of services rendered. We accept all major credit and debit cards except American Express.

As you never know when the unexpected may happen, we advise insurance for all pets. This ensures that no matter what happens to your pet, you can always ensure the very best treatment for them without worrying about the cost. For further advice please see our FAQ: Can you recommend good pet insurance?

Claims procedure

The usual procedure is to pay us for any treatment received, hand in an insurance form for us to fill out and the insurance company will reimburse you. We deal with all major insurance companies and our prompt service ensures that you get your money back as soon as possible. There is currently a small fee for us to complete an insurance form.

Please note, in common with many other veterinary practices, it is not usual procedure to process direct claims from your insurance company.